User Data Deletion

What this page is for

This is the standing route for asking OdooVast to erase personal information we hold about you. It is also the data deletion instruction page we give to platforms that require one — Meta among them — for our business pages and for any application we register with them.

Use it whether you are a past client, someone who enquired once, or someone who simply sent us a message.

What we might hold about you

Nothing comes from this website itself: it has no account system, no database and no cookies of its own.

• A lead form you submitted on one of our Facebook or Instagram ads, with whatever you entered in it.
• Messages you sent us on WhatsApp, and our replies.
• Emails, and anything attached to them.
• Your name, company, phone number and email address, where you gave them to us.
• Notes, proposals and quotations prepared for you.
• Contracts, invoices and payment records, if you became a client.
• Support tickets and training records from a project.

What the website does and does not collect

How to make the request

Email info@odoovast.com with the subject “Data deletion request”, or send the same message on WhatsApp to +964 751 239 9899. Please include:

• The name you used when you contacted us.
• The phone number or email address we are likely to have for you.
• Your company name, if it was a business enquiry.
• Whether you want everything deleted, or only a specific part.

Confirming it is really you

Before we erase anything we check that the request comes from the person it concerns. Usually a message arriving from the same number or email address we already hold is enough. Where it is not, we ask one simple question — never a copy of an identity document unless there is no other way.

This protects you. Without the check, anyone could erase your records or, worse, find out what we hold.

What happens, and when

Within 7 days

We acknowledge the request and tell you if we need anything more from you.

Within 30 days

The deletion is complete and we confirm it to you in writing.

Up to 90 days

Copies inside encrypted backups age out on their normal rotation. They are not reachable in day-to-day work and are overwritten in the ordinary course.

What we cannot delete

Some records we are required to keep, and a deletion request cannot override that:

• Invoices, receipts and accounting records, for as long as Iraqi tax and commercial law requires.
• Signed contracts, for as long as a claim under them remains possible.
• The minimum record needed to show that you asked to be deleted, so that the request itself is not lost.
• Anything covered by an active legal hold or a court order.

What only you can delete

The WhatsApp conversation on your phone

Deleting it on our side does not remove your own copy. Delete the chat in WhatsApp to do that.

What Meta holds about your account

Your WhatsApp, Facebook or Instagram account data is between you and Meta. Their account settings and help centre cover it.

Comments and follows on our pages

Remove those from your own account on Facebook or LinkedIn. We can hide or delete a comment on our page, but the platform's own record of it is theirs.

Your Google account history

Including anything recorded by the embedded map on our contact page. Manage it in your Google account.

Data inside an Odoo system we built

If your personal data sits inside an Odoo database belonging to one of our clients — because you are their customer, their supplier or their employee — that company decides what happens to it, not us. Ask them directly; they are the ones obliged to answer.

Where we host or support that system, we carry out the deletion when the client instructs us, and we confirm it back to them.

If you are our client and want a system we hold for you erased at the end of an engagement, say so: we delete the database and its backups and confirm in writing when it is done.

After the deletion

We send a written confirmation listing what was deleted and anything retained, with the reason for keeping it.

Deletion is permanent — we cannot restore the records afterwards. If you contact us again later, we start from nothing.

Asking for deletion does not affect anything we did lawfully beforehand, and it does not end a contract that is still running. Tell us separately if you want that too.

If you are not satisfied

Tell us first — most problems turn out to be a misunderstanding we can fix quickly. Write to info@odoovast.com and mark it for the attention of the person responsible for data protection.

If that does not resolve it, you may complain to the competent authority in the country where you live.